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What to do if QR Code is Not Working

18.06.22

While QR codes have been around for quite a while, they've garnered quite the attention in the past years owing to the pandemic. And rightfully so, they're practical and incredibly easy to use.

However, if you've ever asked yourself, "why is my phone not scanning QR code?" you're not alone.

Fortunately, this troubleshooting guide is here to solve all your QR code scanning problems!

Reasons why your QR Code Not Working

Quality of the QR Code

One reason your iOS or Android phone may not be scanning a QR code is the poor quality. If the pixels aren't of high resolution and don't have a sharp display, your phone won't be able to detect it. You can try downloading the QR code in a better resolution to fix this.

Check for Lighting and Distance

If your camera not scanning QR code, chances are, you’re either trying to scan it in poor lighting or are either too close to the code or not close enough.

You need to ensure you're at an appropriate distance from the QR code and have sufficient light. You can even ask someone to hold up a flashlight while you scan.

Dirty Lens

If that doesn’t work, check your mobile’s lens. Chances are, they’re dirty due to the constant finger contact and smudges. Use a gentle microfibre cloth to give it a quick wipe and scan away!

Focus and Tap

A major reason why a QR code not displaying anything on your screen is that your lens isn't focused.

Here’s what you need to do. Point your phone in the direction of the QR code using your camera app, and tap and hold the screen. In some phones doing this launches Google lens, which lets you scan the code easily.

Check your Camera Settings

While we're on the topic of Google lens, you might as well check whether or not you've enabled Google lens suggestions on your device.

Try a Third-Party QR Code Scanner

If your QR code not working on iPhone or Android, you can try out a third-party scanner. The QR code fixer can scan your code more accurately.

Though you'll be spoilt for choice with all the apps in the market, always opt for those with the highest rating.

Expire or Broken Link

If, after everything, your QR code not working Android device, chances are you’re dealing with an expired code or a broken link that no longer works.

Final Words

If your QR code doesn’t work or isn't being scanned by your phone, you need to troubleshoot before finding the culprit. If you're dealing with a broken QR code, you can generate your own using Instalacarte!

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